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Support Desk.

At The Website Group we always try to make things a simple and enjoyable experience. A huge part of this is achieved by offering the best level of support that we can.

Submit a support request:

Prefer to call or email?

We're open 9am to 6pm Monday to Friday.

020 3198 7333

support@thewebsitegroup.co.uk

We aim to respond to all support requests within one working day. Providing us with as much information as possible will really help us to speed up the process.

Frequently Asked Questions.

Below you’ll find answers to some of the most common questions that we get asked. If there’s anything else that you need to know, please just ask.

Do I need to be a customer in order to log a request?

Yes, technical support is only offered to our customers, however, pre-sales questions will also be responded to

How do I access the Projects system?

Once you have signed up with us, we will send you an email containing your login information

When will I receive an initial website concept?

This would all depend on the complexity of the website, however, for the majority of sites we aim to provide an initial homepage concept within 3-5 days from the project start date

How do I purchase additional services?

To purchase additional services such as Social Media Management, SEO, or Google PPC Marketing, please contact us on 020 3198 7333 or submit a contact request online

When will my first payment be taken?

Once you have set up your Direct Debit, we will send you confirmation of the payment date and payment amount via email

I can’t access my emails

Please check to ensure that you have used the correct login details, which we would have supplied to you via email when your accounts were first set up. Note that passwords are case sensitive

How do I claim my free Social Media Consultation?

If you have either a Professional or Enterprise Web Design Package, you will automatically be eligible for your free Social Media Consultation once your website has been made live. Your project manager will be able to book this in for you.

My question hasn't been answered

If you need further assistance, please log a support ticket using our online form or email support@thewebsitegroup.co.uk

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